03-05-2007 11:31 AM - edited 03-14-2019 08:19 PM
I had a user whos phone was stuck at " configuring with a bridge ". I never seen this before so I attempted a #sh ephone.
The output showed ephone 2 as deceased. I never seen that so I only the mac address and reset it. Then I added it back and readded it. Now the phone is unreg. it is also pingable but I cannot get it registered. Am I missing something?
03-05-2007 11:59 AM
From one of our tac engrs.
The phone DECEASED means TCP keepalive timeouts have expired for
ephone, so CME cannot detect the device at all. At this point changing the CME config or
resetting ephone or router has very low chance of fixing the problem, if the phone is
disconnected. However, if the phone is connected, your best bet is to reset the DECEASED
device after verifying IP connectivity ( wiring, routing, switch issues, etc.) with the
command "restart" under ephone config mode.
As for the non-registration. Trying 1)unplug the phone 2)delete ephone 3)plug in the ephone to let it pseud0-register and 4)reconfigure your ephone.
03-06-2007 06:26 AM
Hi, yeah I figured it out. The phone was pingable and thats why it through me off. But I traced it back to the switch. I then did a sh run and noticed the port its on had no voice vlan. I then called my site and it appears they moved the phone to a new location. I added voice vlan and it corrected itself. I also looked at the dhcp scope on the router and noticed the IP i was pinging was from the data vlan. Thanks for the comment though.
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