Question about Cisco Outbound Option (7.0):
What callresult=13 means? Is it
a) dialer cancelled a ringing call
b) error code, if so, what it means?
c) normal callresult?
What's callresult=16? Is it code which appears when dialer abandons call because there is not enough free agents, in progressive or predictive mode?
So when I set abandon calls limit to 2% in Cisco Configuration manager, system monitors callresults 16?
It's strange that we still got callresult=13 even when the settings are:
-lines per agent = 1.0
-maximun lines per agent=1.0
Is it possible that Cisco dialer makes nuisance calls even in progressive mode with those parameters? So that customer receives very short call (1-2 seconds) which dialer cancels because some unknown errors????