Outbound, callresult 13 and 16

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Mar 6th, 2007
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Question about Cisco Outbound Option (7.0):

What callresult=13 means? Is it

a) dialer cancelled a ringing call

b) error code, if so, what it means?

c) normal callresult?

What's callresult=16? Is it code which appears when dialer abandons call because there is not enough free agents, in progressive or predictive mode?

So when I set abandon calls limit to 2% in Cisco Configuration manager, system monitors callresults 16?

It's strange that we still got callresult=13 even when the settings are:

-lines per agent = 1.0

-maximun lines per agent=1.0

Is it possible that Cisco dialer makes nuisance calls even in progressive mode with those parameters? So that customer receives very short call (1-2 seconds) which dialer cancels because some unknown errors????

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jaska_jokunen Mon, 03/12/2007 - 05:45
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So I guess this result 13 is normal callresult?

Any Cisco professionals here, maybe from development team?

jaska_jokunen Tue, 03/13/2007 - 02:10
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Same time when system has called to phone number 091234567 and got CallResult=13 to Dialing_List tables, there is CallDisposition=26, PeripheralCallType=7 for that phone number in Termination_Call_Details -table.

According documentation CallDisposition=26 means "U-Abort, Not currently used"

Uhm, what's this? U-Abort?

jaska_jokunen Fri, 03/16/2007 - 04:37
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Seems to be "In Outbound Option: this result code indicates the outbound call was stopped before the customer picked up"

But I would like to know is this normal result code.

Gergely Szabo Fri, 03/16/2007 - 16:26
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if tcd.CallDisposition = 13 AND the call is ICM routed, this means the OO agent handled the call "ab ovo usque ad mala" - this is what you are probably looking for.


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