Distinguishing between VM and UM subscribers

Unanswered Question
Mar 6th, 2007

Hi, All!

A customer has a Unity 4.0x box with licenses for both VM and UM subscribers, but whenever he tries to add a subscriber, it ends up in licensing as a VM subscriber, consuming all VM licenses and leaving the UM ones untouched. How does Unity distinguish between both types of subscribers? Regards,

I have this problem too.
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Brandon Buffin Tue, 03/06/2007 - 08:39

This is determined by the Class of Service of the subscriber. If you go to COS in Unity web admin and click Features, you will see a radio button for Voice Messaging/Unified Messaging. So, you could create a new COS designated as Unified Messaging and use it to create UM users.

Hope this helps. If so, please rate the post.


arielroza Tue, 03/06/2007 - 10:29

There is no such setting in the Features section of the CoSes defined. This is Unity 4.0x.

Is there any other way?

To clarify... the box used to be a voicemail only server, but after that our customer bought the license upgrade from VM to UM. The UM licenses are installed, but none of them are used...


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