Cisco 7206 outage

Unanswered Question
Mar 6th, 2007
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Just has my 7206 go down. Here is what was on the console


%SYS-2-NOTQ: unqueue didn't find 0 in queue 62608688

-Process= "<interrupt level>", ipl= 1

-Traceback= 60488630 60484E28 6047A364 600E6638 6010EC20

%SYS-2-BADSHARE: Bad refcount in retparticle, ptr=0, count=0

-Traceback= 60641EC0 60488638 60484E28 6047A364 600E6638 6010EC20

%SYS-2-NOTQ: unqueue didn't find 0 in queue 62608688

-Process= "<interrupt level>", ipl= 1

-Traceback= 60488630 60484E28 6047A364 600E6638 6010EC20

%SYS-2-BADSHARE: Bad refcount in retparticle, ptr=0, count=0

-Traceback= 60641EC0 60488638 60484E28 6047A364 600E6638 6010EC20


Any one have any Idea why the router would do this....


thanks

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Richard Burts Tue, 03/06/2007 - 09:13
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William


With the tracebacks in the output my first guess would be a software error. But there is not enough information here to be sure - it could also be due to a hardware problem.


If you are a registered user on CCO there are tools that can take the output that you posted, along with the output of show version and may give you some insight into the problem. It might also be interesting to run the tool for the output of show stacks.


If it created a crashinfo file, there might be useful information in the crashinfo file to help identify the problem.


If you have a maintenance contract on this router you also have the option of opening a case with TAC and have them help you troubleshoot this issue.


HTH


Rick

deilert Tue, 03/06/2007 - 09:56
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paste in a sh stacks

logan-7 Tue, 03/06/2007 - 12:05
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here is the Show Stack


Minimum process stacks:

Free/Size Name

9444/12000 Init

5572/6000 PostOfficeNet

5292/6000 RADIUS INITCONFIG

9888/12000 Exec

10236/12000 Virtual Exec


Interrupt level stacks:

Level Called Unused/Size Name

1 37505269 8064/9000 Network interfaces

2 11179 8576/9000 DMA/Timer Interrupt

3 0 9000/9000 PA Management Int Handler

4 7438 8600/9000 Console Uart

5 0 9000/9000 OIR/Error Interrupt

7 3186180 8604/9000 NMI Interrupt Handler

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