I am using UCS 1.2 in a multi-site deployment. Each site has it's own local operator with a separate Call Handler for that.
If I call a user and press 0 during their message, I go to the appropriate Operator.
However, if I leave a message, press 1 to send/confirm message, I get a "general" greeting that states to dial an extension... If I dial 0 here, I get transfered based on the "Operator" call handler.
Is this expected? I don't think Unity works like this.
Also, is there a way to create different "sign-in" handlers to repoint 0 to the local operator?