UCS Operator Call Handler

Unanswered Question
Mar 6th, 2007

I am using UCS 1.2 in a multi-site deployment. Each site has it's own local operator with a separate Call Handler for that.

If I call a user and press 0 during their message, I go to the appropriate Operator.

However, if I leave a message, press 1 to send/confirm message, I get a "general" greeting that states to dial an extension... If I dial 0 here, I get transfered based on the "Operator" call handler.

Is this expected? I don't think Unity works like this.

Also, is there a way to create different "sign-in" handlers to repoint 0 to the local operator?


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johutchins Tue, 03/06/2007 - 18:19

I've tracked this down the "Goodbye" handler... it asks for an extension prior to saying "Goodbye" and disonnecting you...

Can anyone think of any other good areas to check out?




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