Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
288
Views
0
Helpful
1
Replies

UCS Operator Call Handler

johutchins
Level 1
Level 1

‎03-06-2007 02:52 PM - edited ‎03-18-2019 07:03 PM

I am using UCS 1.2 in a multi-site deployment. Each site has it's own local operator with a separate Call Handler for that.

If I call a user and press 0 during their message, I go to the appropriate Operator.

However, if I leave a message, press 1 to send/confirm message, I get a "general" greeting that states to dial an extension... If I dial 0 here, I get transfered based on the "Operator" call handler.

Is this expected? I don't think Unity works like this.

Also, is there a way to create different "sign-in" handlers to repoint 0 to the local operator?

--Jon

Labels:
0 Helpful
1 Reply 1

johutchins
Level 1
Level 1

‎03-06-2007 06:19 PM

I've tracked this down the "Goodbye" handler... it asks for an extension prior to saying "Goodbye" and disonnecting you...

Can anyone think of any other good areas to check out?

Thanks,

--Jon

0 Helpful
Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Customers Also Viewed These Support Documents