CallManager OS Media

Answered Question
Mar 7th, 2007
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Is it possible to replace a lost CCM OS CD? I looked at cisco.com/upgrade, but I wanted to ensure that I get the OS CD and not just the application. More importantly, the server that we need to install CCM on is an IBM server; however, all of our SAU contracts are currently on HP servers.


Please let me know what my options are.


Thank you,


Ohamien

Correct Answer by Rob Huffman about 10 years 2 months ago

Hi Ohamien,


Yes, I think that part number should work. We ordered a CCM 4.1.3 Upgrade package not too long ago that came with OS 2000.2.7 (SET) and OS 2000.4.1


Hope this helps!

Rob

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thisisshanky Wed, 03/07/2007 - 07:41
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You could possibly call into TAC and they can upload an ISO for you.



ouhakheme Wed, 03/07/2007 - 07:51
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I guess with SASU they should support the software no matter what contract I have on my hardware. I just don't want to get into a situation where they will only send me the disc for the HP servers that are covered under SNT, I have the HP Media.

Rob Huffman Wed, 03/07/2007 - 07:50
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Hi Ohamien,


Just to add to Sankars always great info, if you go through the Upgrade path you should get the full CD set;


Q. What do I need to do if I have lost my CDs or need another set?


A. Refer the customer to the Product Upgrade Tool (PUT) ( registered customers only) .


The customer is required to enter their Cisco Software Application Support Plus Upgrades (SASU) contract number and request the CD/CD set.


AVVID CD Software Request Cases FAQ


From this good doc;


http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a00802262ed.shtml


Hope this helps!

Rob

ouhakheme Wed, 03/07/2007 - 08:04
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Which item should I order? Will CM4.1-K9-UPG= get me the OS CDs for 4.1, without upgrading?

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Rob Huffman Wed, 03/07/2007 - 09:27
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Hi Ohamien,


Yes, I think that part number should work. We ordered a CCM 4.1.3 Upgrade package not too long ago that came with OS 2000.2.7 (SET) and OS 2000.4.1


Hope this helps!

Rob

ouhakheme Wed, 03/07/2007 - 09:28
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Thanks for the help guys, as usual you are the best!

Rob Huffman Wed, 03/07/2007 - 10:24
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Hi Ohamien,


You are most welcome! Thanks for your kind words :)


Take care,

Rob

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