CallManager OS Media

Answered Question
Mar 7th, 2007

Is it possible to replace a lost CCM OS CD? I looked at cisco.com/upgrade, but I wanted to ensure that I get the OS CD and not just the application. More importantly, the server that we need to install CCM on is an IBM server; however, all of our SAU contracts are currently on HP servers.

Please let me know what my options are.

Thank you,

Ohamien

I have this problem too.
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Correct Answer by rob.huffman about 9 years 9 months ago

Hi Ohamien,

Yes, I think that part number should work. We ordered a CCM 4.1.3 Upgrade package not too long ago that came with OS 2000.2.7 (SET) and OS 2000.4.1

Hope this helps!

Rob

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ouhakheme Wed, 03/07/2007 - 07:51

I guess with SASU they should support the software no matter what contract I have on my hardware. I just don't want to get into a situation where they will only send me the disc for the HP servers that are covered under SNT, I have the HP Media.

rob.huffman Wed, 03/07/2007 - 07:50

Hi Ohamien,

Just to add to Sankars always great info, if you go through the Upgrade path you should get the full CD set;

Q. What do I need to do if I have lost my CDs or need another set?

A. Refer the customer to the Product Upgrade Tool (PUT) ( registered customers only) .

The customer is required to enter their Cisco Software Application Support Plus Upgrades (SASU) contract number and request the CD/CD set.

AVVID CD Software Request Cases FAQ

From this good doc;

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a00802262ed.shtml

Hope this helps!

Rob

ouhakheme Wed, 03/07/2007 - 08:04

Which item should I order? Will CM4.1-K9-UPG= get me the OS CDs for 4.1, without upgrading?

Correct Answer
rob.huffman Wed, 03/07/2007 - 09:27

Hi Ohamien,

Yes, I think that part number should work. We ordered a CCM 4.1.3 Upgrade package not too long ago that came with OS 2000.2.7 (SET) and OS 2000.4.1

Hope this helps!

Rob

rob.huffman Wed, 03/07/2007 - 10:24

Hi Ohamien,

You are most welcome! Thanks for your kind words :)

Take care,

Rob

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