03-07-2007 07:33 AM - edited 03-14-2019 08:21 PM
Is it possible to replace a lost CCM OS CD? I looked at cisco.com/upgrade, but I wanted to ensure that I get the OS CD and not just the application. More importantly, the server that we need to install CCM on is an IBM server; however, all of our SAU contracts are currently on HP servers.
Please let me know what my options are.
Thank you,
Ohamien
Solved! Go to Solution.
03-07-2007 09:27 AM
Hi Ohamien,
Yes, I think that part number should work. We ordered a CCM 4.1.3 Upgrade package not too long ago that came with OS 2000.2.7 (SET) and OS 2000.4.1
Hope this helps!
Rob
03-07-2007 07:41 AM
You could possibly call into TAC and they can upload an ISO for you.
03-07-2007 07:51 AM
I guess with SASU they should support the software no matter what contract I have on my hardware. I just don't want to get into a situation where they will only send me the disc for the HP servers that are covered under SNT, I have the HP Media.
03-07-2007 07:50 AM
Hi Ohamien,
Just to add to Sankars always great info, if you go through the Upgrade path you should get the full CD set;
Q. What do I need to do if I have lost my CDs or need another set?
A. Refer the customer to the Product Upgrade Tool (PUT) ( registered customers only) .
The customer is required to enter their Cisco Software Application Support Plus Upgrades (SASU) contract number and request the CD/CD set.
AVVID CD Software Request Cases FAQ
From this good doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a00802262ed.shtml
Hope this helps!
Rob
03-07-2007 08:04 AM
Which item should I order? Will CM4.1-K9-UPG= get me the OS CDs for 4.1, without upgrading?
03-07-2007 09:27 AM
Hi Ohamien,
Yes, I think that part number should work. We ordered a CCM 4.1.3 Upgrade package not too long ago that came with OS 2000.2.7 (SET) and OS 2000.4.1
Hope this helps!
Rob
03-07-2007 09:28 AM
Thanks for the help guys, as usual you are the best!
03-07-2007 10:24 AM
Hi Ohamien,
You are most welcome! Thanks for your kind words :)
Take care,
Rob
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