Currently i have a question regarding IPCC Express 4.0, a customer want to deploy a contact center with agents on a central office and two branch offices, i configured two servers on the central site, agents will be ussing Cisco Desktop Agent, and supervisors will use Cisco Desktop Supervisor. Supervisors will only monitor agents on the site they are.
The recording device will be the IPCC Express servers located at the central site but the question here is the following: Will the agents and supervisors will be able to record the calls? The sites are connected by ussing a E1 link.
Thanks for you patience,