I have a customer that has a dual integration into a Nortel via QSIG and a Call Manager via SCCP. The customer's have inbox rules that move the voice message from the inbox to a subfolder.
The wierd thing is MWI's still light and when they read the message in Outlook the light goes off even though it is not in the users inbox.
The Message is not available via the TUI though. The customer would like to know if some sort of custom programming using the Unity SDK kit could enable Unity to look into multiple subsfolders as well?
I am still unsure how MWI's are being lit when the message is moved to a subfolder via a rule unless the customer is not explaining the details clearly.