CME-Can ephone do call-pickup on multiple lines from another #?

Unanswered Question

I have a customer with a receptionist phone configuring for classic hunt-on-busy on 4 ephone-dns which appear on the phone. They have other phones on desks around the receptionist where they may want to pickup calls coming into the receptionist's phone. Picking up the first call by selecting the line button with the overlays of the receptionist # is not a problem. However, if they have already picked up a call that came to the receptionist and place it on hold to pick up another call coming into the receptionist, they cannot. IE: They place the call on hold that was picked up on the overlay line, select an available line, hit the "pickup" softkey and dial "243" and they do not get anything and the receptionist's phone continues to ring.

My question: Is there a limit as to how many calls a phone can pickup from the same number? Customer is running 4.0.0(1)

Below is the config: Ephone 2 is the receptionist, ephone 3 is the phone attempting to pickup multiple calls from the receptionist.

THANKS!

ephone 2

device-security-mode none

description *** Reception Phone ***

ephone-template 1

after-hour exempt

mac-address 0019.305D.8206

type 7961

keep-conference

button 1:243 2:105 3:106 4:107

!

ephone 3

device-security-mode none

description *** Backup person John Doe***

ephone-template 1

after-hour exempt

username "d243" password null

mac-address 0019.305D.10D1

type 7941

mwi-line 2

keep-conference

button 1:241 2o243,105,106,107

!


----------------------------------

FXO Voice Ports PLAR to DN243

!

ephone-dn 243 dual-line

number 243

label Line 1

description Reception

preference 1

call-forward noan 100 timeout 25

corlist incoming longdistance-COS

huntstop channel

no huntstop

!




!

ephone-dn 105 dual-line

number 243

label Line 2

description Reception

preference 2

call-forward noan 100 timeout 25

corlist incoming longdistance-COS

huntstop channel

no huntstop

!

!

ephone-dn 106 dual-line

number 243

label Line 3

preference 3

call-forward noan 100 timeout 25

corlist incoming longdistance-COS

huntstop channel

no huntstop

!

!

ephone-dn 107 dual-line

number 243

label Line 4

preference 4

call-forward busy 100

call-forward noan 100 timeout 25

corlist incoming longdistance-COS

huntstop channel

!


-------------------------------------


!

ephone-dn 241 dual-line

number 241

label john Doe

description John Doe

call-forward busy 243

call-forward noan 243 timeout 20

corlist incoming international-COS

!








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paolo bevilacqua Thu, 03/08/2007 - 08:23
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Hi,


it "should" work, ie I'm not aware of a limitation for picking up a call with another on hold.

I'm not sure if upgrading to latest CME 4.1 (IOS 12.4.11XJ) and latest phone firmware could help, But that is what I would do before opening a TAC case.


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