Callmanager error notification by email

Answered Question
Mar 8th, 2007

Hi,

A question, we have a Callmanager 4.1 cluster. When there's a problem with the callmanager it sends a email to one of my collegues. My question.. were is the configuration of this setting done?

Greetings, B

Correct Answer by Rob Huffman about 9 years 11 months ago

Hi B,

I'm guessing these alerts are coming from the RTMT (Real Time Monitoring Tool) Have a look;

Configuring E-mails for Alert Notification

The following procedure describes how to configure e-mails for alert notification.

Procedure

--------------------------------------------------------------------------------

Step 1 In the left controlling center pane, click the Alert tab.

Step 2 Click Alert Central.

The Alert Central monitoring window displays and shows the alert status and alert history of the alerts that RTMT generated in the Cisco CallManager cluster.

Step 3 From the RTMT menu bar at the top of the pane, choose Alert > Config Email Server.

The Mail Server Configuration window displays

Step 4 In the Mail Server field, enter the e-mail recipient information.

Step 5 In the Port field, enter the port number of the recipient.

Step 6 Click OK.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f5366.html#wp1257958

Cisco CallManager Serviceability System Guide, Release 4.1(3)

Real-Time Monitoring Tool

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803fe70f.html#wp1151407

Hope this helps!

Rob

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Correct Answer
Rob Huffman Thu, 03/08/2007 - 06:11

Hi B,

I'm guessing these alerts are coming from the RTMT (Real Time Monitoring Tool) Have a look;

Configuring E-mails for Alert Notification

The following procedure describes how to configure e-mails for alert notification.

Procedure

--------------------------------------------------------------------------------

Step 1 In the left controlling center pane, click the Alert tab.

Step 2 Click Alert Central.

The Alert Central monitoring window displays and shows the alert status and alert history of the alerts that RTMT generated in the Cisco CallManager cluster.

Step 3 From the RTMT menu bar at the top of the pane, choose Alert > Config Email Server.

The Mail Server Configuration window displays

Step 4 In the Mail Server field, enter the e-mail recipient information.

Step 5 In the Port field, enter the port number of the recipient.

Step 6 Click OK.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803f5366.html#wp1257958

Cisco CallManager Serviceability System Guide, Release 4.1(3)

Real-Time Monitoring Tool

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a00803fe70f.html#wp1151407

Hope this helps!

Rob

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