Within CUE is it possible to create personalized options within a users voicemail box. For instance, I have a user that would his greeting to read, 'Please press one to leave a message, please press two to speak to my personal assistant.'
This can't be done (easily)once the call hits the actual VM application, but deffintely do-able before, using the CUE editor.
If the call is coming from the AA, just create a path in the AA script for the user and add the options and prompts. Of course, the admin would need to do this, not the end user (rights issues).