CUE Call Handler

Answered Question
Mar 8th, 2007

Within CUE is it possible to create personalized options within a users voicemail box. For instance, I have a user that would his greeting to read, 'Please press one to leave a message, please press two to speak to my personal assistant.'

Thanks,

Ohamien

I have this problem too.
0 votes
Correct Answer by subgenius about 9 years 9 months ago

This can't be done (easily)once the call hits the actual VM application, but deffintely do-able before, using the CUE editor.

If the call is coming from the AA, just create a path in the AA script for the user and add the options and prompts. Of course, the admin would need to do this, not the end user (rights issues).

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Correct Answer
subgenius Thu, 03/08/2007 - 11:02

This can't be done (easily)once the call hits the actual VM application, but deffintely do-able before, using the CUE editor.

If the call is coming from the AA, just create a path in the AA script for the user and add the options and prompts. Of course, the admin would need to do this, not the end user (rights issues).

ouhakheme Thu, 03/08/2007 - 11:06

That was my thought; however, how do I get the person to the AA? I guess after the Ring no answer/busy expires I can send it to the AA pilot.

Good Deal, thanks.

Ohamien

subgenius Thu, 03/08/2007 - 11:26

Or... you could create a new application+pilot number and forward the call to it. Possible Problem is that you only have a limited number of applications that can be run/stored on CUE at a given time.

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