hi, i was wondering if there is a way to set the customVariables of IPCC database on an outgoing call instead of an incomming call with scripting.
the problem is that an agent attend an incident, failure, etc. the agent set up an issue id, then the agent place calls to certified ingeeniers to assign those issues to them.
we would like to keep a track of those calls by setting the issue id on the records of the call on the ipcc database.
any help would be much apreciated.
thanks in advanced.