Private Password Phrase for Cisco Call Manager

Answered Question
Mar 8th, 2007

When upgrading from 3.3(2) is it required to have the Private Password Phrase entered during the upgrade process.


Does this need to be entered once on the Publisher and then the same password entered when upgrading the Subscriber or will the upgrade fail during the initial attempt in upgrading the Publisher?


If it is lost, is there a way to recover or reset this across the cluster?

Correct Answer by Brandon Buffin about 9 years 11 months ago

You can reset the private password phrase with the Admin Utility. Take a look at the following link. This link describes synchronizing the passwords. You can follow the same steps, but choose "Set new password" from the Options menu.


http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_field_notice09186a00807dcf40.shtml


Hope this helps. If so, please rate the post.


Brandon

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Correct Answer
Brandon Buffin Thu, 03/08/2007 - 11:35

You can reset the private password phrase with the Admin Utility. Take a look at the following link. This link describes synchronizing the passwords. You can follow the same steps, but choose "Set new password" from the Options menu.


http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_field_notice09186a00807dcf40.shtml


Hope this helps. If so, please rate the post.


Brandon

skokieparkdistrict Thu, 03/08/2007 - 11:57

I have v 1.0.7 and there is no synchronization option.


A reset needs to be done on all services on both servers?

skokieparkdistrict Thu, 03/08/2007 - 13:01

So the password I set will be the new Private Password Phrase or in other words the password for the service accounts?


I also noticed that I am missing IPMASysUser account when running CCMPWDChanger? Any idea why that would not be in there?

Brandon Buffin Thu, 03/08/2007 - 13:15

The private password phrase is not the password for the service accounts, but is used to generate an encrypted password for these accounts.


Brandon

mchandak Thu, 03/08/2007 - 15:36

With CM 3.3(2) the service account pwds are the same as the password phrase. From 4.x onwards it was used to generate an encrypted value which is not available to the users.


Also, when running AdminUtility you should always select all servers as the pwds have to be in sync. Do note that this tool can only be run on the Publisher and no other Server in the n/w

anh.doquoc Mon, 03/19/2007 - 06:44

Hi,


I want to install CDR plugin on CCM 3.3(3), but I got error message said that "wrong private phrase". when I skip entering private phrase to continue installing CDR but it failed. I got error message like: "Setup was not able to give db_owner permission for CAR database to the user CCMServiceRW"


I did use AdminUtility to set default pass for all accounts, it did not help.


Do you have any suggestion for this case ?


Thanks.

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