03-08-2007 01:36 PM - last edited on 03-25-2019 09:24 PM by ciscomoderator
In CUICA, after Step 1 in completing the installation of the Unity program files, a prompt was never received for the option to "Yes, I want to Restart My Computer Now". The CUICA does not proceed to Step 2 for the Installation of the Unity License and I have the option to install the Unity application again. No error prompt is displayed nor are any errors located in the Event log files. After a second installation with the same outcome, rebooting the server and logging in gave an error message of "Commserver Installer encountered a problem" and the details indicate Install.exe to be the executable with the error. Searches for similiar errors have not been found. Any help is much appreciated. Thank you.
03-08-2007 01:50 PM
03-09-2007 02:40 PM
Resolved.
03-12-2007 01:12 AM
How did you solve?
12-19-2007 05:40 AM
How did you resolve ? I have the same exact problem I have reinstalled more than 8 times I still have the same problem.Please tell us how did you resolved it?
01-07-2008 07:50 PM
Same problem. Anyone resolve this?
01-08-2008 06:41 AM
Yes and No..We thought it might be a MS problem so reinstall from scratch installed OS Win2003 but didn't install any patches from MS directly just installed SP 1 and critical patches from Cisco SP CD's and then installed Unity without any errors.
We are still not sure it is MS problem but it did resolved our problem.
01-08-2008 08:11 AM
Thanks for the reply. The engineer said he ran MS updates from the website, which i think is what cause Unity to stop loading. They are going to reload the platform disc this morning and start over. I had warned them not to run Windows Updates, only the cisco package from CCO is needed. SP2 for 2003 should be fine. I think there is something on the Windows Updates that stops this install.
Thanks for the reply!
01-08-2008 12:29 PM
You are welcome.. so this confirms we have issue with MS updates.Good to know..
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