rajeshsethu Fri, 03/09/2007 - 04:05
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You can install CA agent on CCM and configure them for getting alerts to your mailbox.

carlostrapiello Fri, 03/09/2007 - 05:43
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I am using RTMT but alerts via e-mail doesn't works.

I revised all configuration in RTMT in Alert menu>Config Email Server and it is all ok.

After I configure alerts in Alert central but it doesn't works.

I make ping to my e-mail server and this ping send OK request.

Can anybody help me?.

Do you know what is CA agent?.

Zin.Karzazi Fri, 03/09/2007 - 06:06
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CA Agent has nothing to do with what you want.

RTMT should work.

which CCM version are you using? did you install the RTMT on your workstation? try using IP Address instead of Hostname of your Email Server. Go to RTMT and check the last alert you got then go to your Callmanager and check the Eventviewer.

carlostrapiello Mon, 03/12/2007 - 01:15
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I am using CCM 4.1(3)sr1.

I installed RTMT in my workstation.

I tried to use name server and ip server in RTMT and it doesn't works.

Zin.Karzazi Mon, 03/12/2007 - 03:09
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Did you set the Profile and added an Email address??

Do the Following:

Open RTMT->Tools-> Right Click on one of the Alerts->Set Alerts Proprities-> Next Next..you ll see Email Notification-> Click Configure->Edit and Ensure that you put the Right Recipient Email Address.

Also Check you Antivir of your Email Server/Eventviewer maybe he s droping smtp(Port:25)packets.


carlostrapiello Mon, 03/12/2007 - 04:32
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All that configurations you say it is OK.

I tested a telnet connection to my e-mail server from port 25 from publisher and connection is made.

I don't understand anything.

Zin.Karzazi Mon, 03/12/2007 - 04:40
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Which Cisco OS version are you using? start->cisco Version. Do you get any Eventviewer Errors on you CCM Publisher?

carlostrapiello Mon, 03/12/2007 - 05:24
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I attacht the output of MCS version utility.

I have this error repeated a lot of times in the application log in event viewer:

Event Type: Error

Event Source: Cisco Desktop Enterprise Server

Event Category: None

Event ID: 5

Date: 3/12/2007

Time: 1:17:22 PM

User: N/A

Computer: Publisher


SS1002 Failed to setup monitor. Exiting

jshelmer Mon, 03/12/2007 - 06:31
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What OS version are you using? Our CallManager originally had OS 2000.2.7 and we had the same problem, RTMT wouldn't send email. It turns out OS 2000.2.7 had Outlook Express stripped out of it. RTMT needs Outlook Express to send the email alerts.

I believe OS 2000.4.4a will re-install Outlook Express, or you can download the Outlook Express installer from:


Look for the file win-K9-ReinstallIE6sp1.exe

Please rate helpful posts. Thanks!

carlostrapiello Fri, 04/20/2007 - 01:01
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It is a interesting solution.

Do you know if this update instalation request to restart CCM server?.

Nowadays, I can't restart CCM server.

I've another dude. I have installed RTMT in a client pc with Windows XP and it doesn't works too. In this client Outlook is installed and I can reach e-mail server and CCM without problems.

kim_beadle Thu, 04/10/2008 - 02:58
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Hi, did you resolve this issue, I have the same problem;

carlostrapiello Wed, 04/04/2007 - 03:39
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I had installed CA in my publisher.

I made clic on it and no window is showed.


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