Attendant Console monitoring queue

Unanswered Question
Mar 9th, 2007
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I'm using attendant console with ccm 5.0(4). I need to know if it is possible to monitor the calls in the queue of the pilot point through the attendant console, or any other way. Now when all the lines of the pilot point hunt group are busy, the calls go in MOH in the queue, but the operator is unaware of them.


Many thanks

Best Regards

Fabio

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