where i work a phone extension was configured in the past to have external calls from a direct outside line forwarded to it. How do i remove these configurations to stop this from happening?
If you know what the external number was being received by CM, then you can use Route Plan Report (CCMAdmin Page ---> Route Plan ---> Route Plan Report) to find the number and delete it.
If you know what the external number was being received by CM, then you can use Route Plan Report (CCMAdmin Page ---> Route Plan ---> Route Plan Report) to find the number and delete it.
