03-09-2007 07:50 AM - edited 03-15-2019 04:47 AM
CM 4.1(3). I used the wizard to configure one manager and one assistant. I changed the templates on the phones and changed the softkey templates. I then subscribed each phone to the service.
On both phones, when I use the services button to "use" the service, I get the following error message "A system failure was found. Please contact your system administrator"
03-09-2007 09:10 AM
Try going to http://
Brandon
03-09-2007 09:35 AM
Brandon -
Thanks for you reply, but no good. I restarted the app as you suggested with no changes. I have also restrated TomCat several times with no changes.
Jeff
03-09-2007 10:39 AM
Jeff,
Does the Control Center show IPMA as Activated? Also, check the URL in the IP phone service. It should be:
http://
This URL is case sensitive, so check captitalization as well.
Brandon
03-09-2007 10:54 AM
Brandon -
Yes, on the control center activation. I have opened up a TAC case (Im on the phone with him now as I type this). I assumed that the wizard would make all the ncessary config changes for me. Nope. It does not set any of the service parameters. After I set the parameters and restarted Tomcat, my manager phone is now working, but my assistant is not. The error message that comes up when I request the service is "IPMA is not supported on this device". Its a 7960 and yes - the assistant is already associated to the route point and to the phone used for IPMA
01-08-2008 09:07 AM
Hi Jeffrey,
Only the manager needs the IPMA service on the phone.
The assistant should be using the IPMA assistant application to interact with IPMA.
Cheers,
Tim.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: