CM5 + CUE JTAPI subsystem not available

Unanswered Question
Mar 11th, 2007

Folks, need some heads up as I have exhausted most possible reasons I can find from Cisco.com.


Current setup:

CCM: CM5.04

CUE: AIM module, 2.3.3


Task completed so far

1. AXL web service activated

2. CTI RP for VM & AA added

3. 6 CTI ports added

4. From CUE, web & JTAPI login successful


Problems:

1. CTI route point & port "not registered" status as shown on CM

2. JTAPI subsystem not registered to any CM as reported from CUE, sh ccn status ccm-manager - as attached TXT file

3. IO exception: No such attribute error when using importing users function from CUE - as attached JPG file.


Does anyone face the same problem or got a way to solve it?


rgds,

wes



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incc Sun, 03/11/2007 - 04:14

Yes i faced the same problem earlier, there is procedure on TAC to resolve the issue... It has to do with SSL ...

wesley_lim Sun, 03/11/2007 - 07:35

Thanks for the heads up, could u share with me how did u solve the problem?

wesley_lim Sun, 03/11/2007 - 22:20

Problem solved.


Checked with TAC and the missing part which was left out is to associate JTAPI user to Standard CTI Enable user group.

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