CDR Analysis and Reporting error

Limarenko · ‎03-11-2007

Hello.When I try login to CDR Analysis and Reporting I see a n error 500:

java.lang.NullPointerException

at com.cisco.art.general.GenUtil.getLocale(GenUtil.java:1479)

at Logon_jsp._jspService(Logon_jsp.java:84)

at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:136)

at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)

at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)

at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)

at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:260)

at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)

at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)

rod.blackie · ‎02-06-2008

Hi

Did you manage to resolve youe issues with CDR? I am having the same problem and wonder if you could help ?

thanks

unichaun1 · ‎08-13-2008

ditto that? If someone could post their fix I'd appreciate it.

rod.blackie · ‎08-14-2008

Hi

I ended up fixing this problem myself but I am not really sure how I done it....

I am 85% certain that I re-installed the local installed for CCM - this fixed my problem i think.

I will look through our helpdesk logs and try to confirm for you.

Rod

rod.blackie · ‎08-14-2008

Hi

I installed this file on the publisher and it fixed my problem.

cm-locale-en_GB-4.1.3.4200.exe

Rod

unichaun1 · ‎08-22-2008

thanks, I'll give it a try.

rod.blackie · ‎08-22-2008

hi - just make sure its the local installer for your country.