03-11-2007 11:05 AM - edited 03-14-2019 08:24 PM
Hello.When I try login to CDR Analysis and Reporting I see a n error 500:
java.lang.NullPointerException
at com.cisco.art.general.GenUtil.getLocale(GenUtil.java:1479)
at Logon_jsp._jspService(Logon_jsp.java:84)
at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:136)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:247)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:260)
at org.apache.catalina.core.StandardPipeline$StandardPipelineValveContext.invokeNext(StandardPipeline.java:643)
at org.apache.catalina.core.StandardPipeline.invoke(StandardPipeline.java:480)
02-06-2008 01:55 AM
Hi
Hi
Did you manage to resolve youe issues with CDR? I am having the same problem and wonder if you could help ?
thanks
08-13-2008 07:33 AM
ditto that? If someone could post their fix I'd appreciate it.
08-14-2008 12:20 AM
Hi
I ended up fixing this problem myself but I am not really sure how I done it....
I am 85% certain that I re-installed the local installed for CCM - this fixed my problem i think.
I will look through our helpdesk logs and try to confirm for you.
Rod
08-14-2008 12:57 AM
Hi
I installed this file on the publisher and it fixed my problem.
cm-locale-en_GB-4.1.3.4200.exe
Rod
08-22-2008 06:10 AM
thanks, I'll give it a try.
08-22-2008 06:13 AM
hi - just make sure its the local installer for your country.
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