03-11-2007 07:12 PM - edited 03-18-2019 07:04 PM
Hi folks,
I've tryed to integrate a CCME system (3.3 or 4) with Unity 4.0(5), but without success. The ports are registered correctly, but when I call the voicemail number, I receive always a busy tone. No error logs. The TSP version is 8.1(3). CCME is on 1751v with 128/32.
Any advice about a specific troubleshooting will be appreciated
Thanks for your support
Regards
Andrea
03-11-2007 10:33 PM
Andrea
Open Call viewer from Unity Tools Depot and see if the call is really hitting Unity or not.
Do a sh dialplan number
Also make sure your dialplan pattern isnt translating your voicemail pilot (which may be say 6999) to full 10 digits. For example, if your extensions start in 3... range and your voicemail pilot is 6999, and your DID range is 2142733XXX, your dialplan pattern could be configured as 214273.... or 2142733...
The problem with 214273.... is that it will translate 6999 to 2142736999 which will result in a failed call to voicemail. Make sure your dialplan pattern doesnt cover the voicemail pilot number. Try to make the dialplan pattern as specific as possible to cover your phone DN range.
HTH
Sankar
PS: please remember to rate posts!
07-23-2008 01:51 AM
Hi Expert,
I am in this same situation. I tried to integrate CCME(4.0) witch Unity Connection (2.0) , but without success too. When i dial Voicemail , i received busy tone. I did follow your advice but cant solve it. Give me some advice to troubleshoot plz!
Thanks you very much,
Best regards,
Tien Thanh
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