Question on Attendant Console

Unanswered Question
Mar 12th, 2007

When configuring the hunt group for use with Attendant Console, does the busy trigger setting on the AC user's extn come into effect?

Or do you have to set up the AC user's phone with multiple lines and add all the lines to the hunt group?

Many thanks

Chris

I have this problem too.
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fred.s.mollenkopf Mon, 03/12/2007 - 10:28

Chris,

The Attendant Console (TCD Service) handles determining if the line is busy. If you had an Attendant Phone with 4 lines, then all 4 lines would need to be added to the Hunt Group, if using device members, or add the same user 4 times to the Hunt Group with line 1 thru 4, if using User member.

Please rate any helpful posts

Thanks

Fred

ecclescf Tue, 03/13/2007 - 01:48

Many thanks Fred, I suspected this was the case but needed some extra ammo to fire at the customer.

Thanks

Chris

LUIGI PIETRONAVE Wed, 01/16/2008 - 04:22

Hi Fred,

can I ask a question about busy trigger on lines belonging to a receptionist phone ?

Sometimes when reception try to answer a call get the message "failed to MAKE a new call". I'm supposing it's a bug and I've opened a case BUT

is there some "best practices" for configuring bust trigger on lines belonging to a ac phone ?

I've a receptionist with a 7960 and 5 lines; i'm still not sure if it's better to configure busy trigger at 1 or not.

Regards

Luigi

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