How many operators on one console?

Answered Question
Mar 12th, 2007
User Badges:

Is it possible to have more than 1 operator per attendant console? So that calls coming in can be picked up by either receptionist on the same number? How do you do this? THANKS!

Correct Answer by thisisshanky about 10 years 3 months ago

In the huntgroup you can setup either phone lines of the attendants or user/line combination. I typically use the user/line combination in the huntgroup. Define two Attendant console users say op1 and op2 and say each have a 7960 with 6 lines each. You can setup the huntgroup members to be op1-L1, op2-L1, op1-L2, op2-L2 ..so on and so forth. Calls coming into the Pilot will go to both operators as long as they are logged in via AC and online.


HTH


Sankar


PS: please remember to rate posts!

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
Loading.
Correct Answer
thisisshanky Mon, 03/12/2007 - 09:31
User Badges:
  • Purple, 4500 points or more

In the huntgroup you can setup either phone lines of the attendants or user/line combination. I typically use the user/line combination in the huntgroup. Define two Attendant console users say op1 and op2 and say each have a 7960 with 6 lines each. You can setup the huntgroup members to be op1-L1, op2-L1, op1-L2, op2-L2 ..so on and so forth. Calls coming into the Pilot will go to both operators as long as they are logged in via AC and online.


HTH


Sankar


PS: please remember to rate posts!

Actions

This Discussion