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error xml [5]

fjrubiobarcena
Level 1
Level 1

‎03-12-2007 09:41 AM - edited ‎03-14-2019 08:26 PM

Sometimes when a user performa a corporate directory search from an ip phone gets that message: "error xml [5]". any ideas of the cause?.

Using ccm 4.2(3) - ip phone 7911, 7941, 7961

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3 Replies 3

rajmohan80
Level 1
Level 1

‎03-15-2007 11:46 AM

Corporate directory search may not be supportd in these ip phones using XML services

jbarcena
Level 9
Level 9

‎03-15-2007 01:33 PM

You might be hitting this bug:

CSCse37151: Phone displays XML Parse Error when accessing Contact List

Symptom:

XML Parser Error on phone when element contains 32 characters.

Conditions:

See Symptom

Workaround:

Shorten the length to 31 or less.

I would also recommend you to upgrade to the latest phone load.

HTH

//Jorge

sr2290723
Level 1
Level 1
In response to jbarcena

‎06-08-2007 01:20 AM

Well, this also happens in my deployment. Thanks for the solution.

Regards,

Wiyandi

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