03-12-2007 09:53 AM - edited 03-14-2019 08:26 PM
I have two 7914 expansion module installed in a Cisco 7960 phone.
This phone have a softkey template with 2 lines a 34 speed dials and in the field of expansion modules in phone configuration in CCM 4.1 are provided with expansion modules information.
My phone is power over ethernet that following Cisco instructions only the closest module should have AC adaptor.
This is all ok and following all Cisco instructions.
The problem is that the second expansion module only shows a green led in the top button and in the module information in 7960 phone it says that it is anything connected.
I tested this 7914 in another 7960 phone and in the module information in 7960 phone it shows: "Module not compatible".
I understand nothing. Can anybody help me?.
03-16-2007 11:48 AM
What is the phone load of the expansion module?
upgrade the load on 7914 expansion module to S00104000100
download the following two files from Cisco.com(http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser)
1) cmterm-7914-sccp.4-0-1-Readme.htm
Readme for Cisco IP Phone load for 7914 IP Phone
2) cmterm-7914-sccp.4-0-1.exe
IP Phone load for 7914 IP Phone - Compatible CCM Version: 3.1, 3.2, 3.3, 4.0
first please go through the first file where u will get all the information regarding how to upgrade your phone load on 7914 expansion module (side car) , and second file is the orignal load file.
03-18-2007 12:59 PM
I use CCM 4.1 and the fie to load you say that is for CCM 3.1, 3.2, 3.3 and 4.0
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide