I am trying to develop an IVR app for a customer which requires a call be made to an external number. Basically when a call comes in the caller inputs various options. Certain options require the connection to some field people who can be either at their home office or cell phone. the number that is to be called is static however it will not be a phone on the CCM. The issue is that there are situations where if the first contact does not answer then another contact must be contacted.
I have tried to use call redirect in the hopes of detecting when a call is connected and if not move to the 2nd contact. This has not worked, any thoughts out there as to how I can get this done?