William,

If you are looking for Voicemail shortcuts, that won't be in the 7961 documenation. If you are using Cisco Unity, here is the link to the root of it's documentation library for End User guides. Just look it up by your Unity Version and mailstore type.

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_user_guide_list.html

Here also is the link for the 7961 documentation.

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/ipp7961/index.htm

Please rate any helpful posts

Thanks

Fred