Has anybody come across a problem with BAT and CCM 5.0(4a) ? In particular the "insert phones" option of BAT
We are trying to BAT in many 7911 phones. We have followed the instructions to the letter (I think) : downloaded the 7911 CSV file, created the 7911 template, imported CSV file, merged the two together and inserted the phones.
The Phones appear fine and everything appears to work , except for one important feature - all the servivces (Corporate Directory, Extended Mobility, Help etc) are not available. For example, when you try to choose the extended mobility service - phone displays the error "An error occured and was logged."
We have successfuly used BAT to enter all the users and User Device Profiles, but the 'Insert 7911 phone' BAT feature appears to have a BUG ?? Or are we missing a vital step..?
Don't have time at the moment to play around with it, by possibly BATting in a 7941 phone to see if the same problem occurs - BUT JUST WONDERING HAD ANYONE COME ACROSS THIS BEFORE ??
Just to add that when we manually add in a 7911 phone and subscribe it to the extended mobility service - it all works fine. So looks very much like a problem with BAT...
Thanks in advance for any help or pointers