Transfer Notification

Unanswered Question
Mar 12th, 2007
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Has anyone ever had a customer ask for some sort of notification when transfer occurs? Situation is this: On a warm transfer, the customer would like a beep announcing that the call has been transferred. It makes sense, but I have never had anyone ask....

Thanks in advance!

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Overall Rating: 5 (1 ratings)
Gergely Szabo Fri, 03/16/2007 - 08:30
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I came across with a similar problem. There is no (programmable, at least) solution available at the moment as far as I know. But we solved it.

Now, please do not laugh, I am super serious.

What we did: instructed agents to press any number on the dial pad before hitting the transfer softkey. The caller party hears a beep which is actually the DTMF tone generated by the agent when pressing that number...

Well, our customer is happy with this solution, you might also give it a try.


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