Voice Recording

Unanswered Question
Mar 13th, 2007


Not sure if this is the correct place to post this ......

Does anybody have any experience with recording VOIP phones ?, We have an application from a company called ASC and it seems way to fragile for our environment. would like to know if anybody has specific voip recording knowledge.



I have this problem too.
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sdawson35 Tue, 03/13/2007 - 02:18

Hi Juan,

This does help and I will be investigating how these would integrate with our voip environment.



lpezj Tue, 03/13/2007 - 02:33


This solutions can work with Cisco CallManager, Cisco CallManager Express and they can be integrated with Cisco IPCC Enterprise.


Juan Luis

(Please, rate the helpful posts)

sdawson35 Tue, 03/13/2007 - 02:39


We have a CCM and IPCC Enterprise solution, the problem is that we have two sites, each site has two 6506 switches with cmm modules (with isdn30 trunks terminating) in each switch (we use mgcp from ccm to control them).

I have not found a voip recording application that works with this configuration.


lpezj Tue, 03/13/2007 - 03:03


I have faced similar scenarios, and with the three vendors taht I have mentioned you, the recorder deployment consists in one logging system in each site (to sniff the rtp and skinny trafic from the IP Phones) and one central system to consolidate the recordings.

I think that you can solve your problem trying to contact those vendors. All of then have a connector to CTIOS on IPCC Enterprise to register the Agent ID of the recorded conversation.

I know people form those companies, but I am in Spain, so I don?t know if they could be useful for you.

Hope this helps,

Juan Luis

(please, don`t forget to rate the useful posts ;-))

metalium2007 Thu, 05/31/2007 - 11:34

i had contact with witness people and solution. Maybe they can solve your recording problems.

Let me know if you need more info and witness contacts. I have their personal cards in my office.




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