03-14-2007 06:37 AM - edited 03-05-2019 02:54 PM
hello,
I have a problems with a Catalyst 3750G who sometimes shows this warning:
12 07:04:30: %PLATFORM-1-CRASHED: R0 = 0x00000020 R1 = 0x0233B9B8 R2 = 0x00000000 R3 = 0x02DF5220 (C3750-12g-P1-2) Mar 12 07:04:30: %PLATFORM-1-CRASHED: R4 = 0x02DF5211 R5 = 0xFFFFFFFF R6 = 0x02E621BC R7 = 0x00000001 (C3750-12g-P1-2) Mar 12 07:04:30: %PLATFORM-1-CRASHED: R8 = 0x00000020 R9 = 0x00000000 R10 = 0x00000000 R11 = 0x02DF52F0 (C3750-12g-P1-2) Mar 12 07:04:30: %PLATFORM-1-CRASHED: R12 = 0x6D89FCBE R13 = 0x00110000 R14 = 0x00D425B0 R15 = 0x00000000 (C3750-12g-P1-2) Mar 12 07:04:30: %PLATFORM-1-CRASHED: R16 = 0x00000001 R17 = 0x01520000 R18 = 0x033DC53C R19 = 0x00000001 (C3750-12g-P1-2) Mar 12 07:04:30: %PLATFORM-1-CRASHED: R20 = 0x0A3282ED R21 = 0x00000000 R22 = 0x00000001 R23 = 0x03528E18 (C3750-12g-P1-2) Mar 12 07:04:30: %PLATFORM-1-CRASHED: R24 = 0x035F03CC R25 = 0x00000001 R26 = 0xD0000000 R27 = 0x02E621BC (C3750-12g-P1-2) Mar 12 07:04:30: %PLATFORM-1-CRASHED: R28 = 0x00000002 R29 = 0x02E66ECC R30 = 0x02E82EB8 R31 = 0x0A962285 (C3750-12g-P1-2)
Mar 12 07:04:30: %PLATFORM-1-CRASHED: (C3750-12g-P1-2)
Mar 12 07:04:30: %PLATFORM-1-CRASHED: Stack trace: (C3750-12g-P1-2) Mar 12 07:04:30: %PLATFORM-1-CRASHED: PC = 0x001CC254, SP = 0x0233B9B8 (C3750-12g-P1-2)
Mar 12 07:04:30: %PLATFORM-1-CRASHED: Frame 00: SP = 0x0233B9E0 PC = 0x001CC1C0 (C3750-12g-P1-2)
Mar 12 07:04:30: %PLATFORM-1-CRASHED: Frame 01: SP = 0x0233B9F0 PC = 0x00106950 (C3750-12g-P1-2)
Mar 12 07:04:30: %PLATFORM-1-CRASHED: Frame 02: SP = 0x0233BA60 PC = 0x00373B08 (C3750-12g-P1-2)
Thanx in advance
Marco
03-14-2007 07:13 AM
Marco,
Please paste the show version from the switch and the complete crashinfo file.
-amit singh
03-14-2007 07:23 AM
thank your for your support.
Here the show version and the next crash info
------------------ show version ------------------
Cisco IOS Software, C3750 Software (C3750-IPSERVICES-M), Version 12.2(25)SEB, RELEASE SOFTWARE (fc1)
Copyright (c) 1986-2005 by Cisco Systems, Inc.
Compiled Thu 17-Mar-05 22:58 by yenanh
ROM: Bootstrap program is C3750 boot loader
BOOTLDR: C3750 Boot Loader (C3750-HBOOT-M) Version 12.1(19r)EA1b, RELEASE SOFTWARE (fc2)
C3750-12g-P1 uptime is 3 days, 42 minutes
System returned to ROM by error - Debug Exception (Could be NULL pointer dereference) Exception (0x2000)!, PC 0x1CC254
System restarted at 08:48:29 CET Fri Mar 9 2007
System image file is "flash:c3750-ipservices-mz.122-25.SEB/c3750-ipservices-mz.122-25.SEB.bin"
cisco WS-C3750G-12S (PowerPC405) processor (revision F0) with 118784K/12280K bytes of memory.
Processor board ID CAT0812Y14U
Last reset from power-on
31 Virtual Ethernet interfaces
48 FastEthernet interfaces
16 Gigabit Ethernet interfaces
The password-recovery mechanism is enabled.
512K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address : 00:0F:8F:D6:31:80
Motherboard assembly number : 73-8307-08
Power supply part number : 341-0048-01
Motherboard serial number : CAT0812091Y
Power supply serial number : DTH08090QT9
Model revision number : F0
Motherboard revision number : A0
Model number : WS-C3750G-12S-E
System serial number : CAT0812Y14U
Top Assembly Part Number : 800-23419-01
Top Assembly Revision Number : H0
Version ID : N/A
Hardware Board Revision Number : 0x07
Switch Ports Model SW Version SW Image
------ ----- ----- ---------- ----------
* 1 12 WS-C3750G-12S 12.2(25)SEB C3750-IPSERVICES-M
2 52 WS-C3750-48TS 12.2(25)SEB C3750-IPSERVICES-M
Switch 02
---------
Switch Uptime : 1 hour, 27 minutes
Base ethernet MAC Address : 00:13:80:68:43:80
Motherboard assembly number : 73-9680-08
Power supply part number : 341-0028-02
Motherboard serial number : CAT09111S5R
Power supply serial number : DTH090810KJ
Model revision number : J0
Motherboard revision number : A0
Model number : WS-C3750-48TS-E
System serial number : CAT0911N0Z2
SFP Module assembly part number : 73-7757-02
SFP Module revision number : A0
SFP Module serial number : CAT09110P7W
Top assembly part number : 800-26384-01
Top assembly revision number : A0
Version ID : V04
CLEI Code Number : CNMV400CRD
Configuration register is 0xF
03-14-2007 07:24 AM
******* Information of Last System Crash **********
***************************************************
Using flash:/crashinfo/crashinfo_1.
Cisco IOS Software, C3750 Software (C3750-IPSERVICES-M), Version 12.2(25)SEB, RELEASE SOFTWARE (fc1)
Copyright (c) 1986-2005 by Cisco Systems, Inc.
Compiled Thu 17-Mar-05 22:58 by yenanh
Debug Exception (Could be NULL pointer dereference) Exception (0x2000)!
SRR0 = 0x00E56750 SRR1 = 0x00029210 SRR2 = 0x004A9450 SRR3 = 0x00021000
ESR = 0x00000000 DEAR = 0x00000000 TSR = 0x84000000 DBSR = 0x01000000
CPU Register Context:
Vector = 0x00002000 PC = 0x001CC254 MSR = 0x00029210 CR = 0x35000059
LR = 0x001CC1C0 CTR = 0x007B69D0 XER = 0xE0000000
R0 = 0x00000020 R1 = 0x020FEFF0 R2 = 0x00000000 R3 = 0x0333A948
R4 = 0x0333A938 R5 = 0x00000007 R6 = 0x0361E674 R7 = 0x00000001
R8 = 0x00000020 R9 = 0x00000000 R10 = 0x00000000 R11 = 0x0333AA18
R12 = 0x5E3E7E5F R13 = 0x00110000 R14 = 0x00D425B0 R15 = 0x00000000
R16 = 0x00000001 R17 = 0x01520000 R18 = 0x035706FC R19 = 0x00000001
R20 = 0x0A9C29A3 R21 = 0x00000000 R22 = 0x00000001 R23 = 0x024A74C0
R24 = 0x031D3B8C R25 = 0x00000001 R26 = 0xD0000000 R27 = 0x0361E674
R28 = 0x00000002 R29 = 0x02B84E6C R30 = 0x02BB5240 R31 = 0x0A962C01
Stack trace:
PC = 0x001CC254, SP = 0x020FEFF0
Frame 00: SP = 0x020FF018 PC = 0x001CC1C0
Frame 01: SP = 0x020FF028 PC = 0x00106950
Frame 02: SP = 0x020FF098 PC = 0x00373B08
Frame 03: SP = 0x020FF0B0 PC = 0x00373FC8
Frame 04: SP = 0x020FF0C8 PC = 0x0037491C
Frame 05: SP = 0x020FF0F0 PC = 0x0050B8F8
Frame 06: SP = 0x020FF120 PC = 0x0050EAB8
Frame 07: SP = 0x020FF140 PC = 0x0050EEA8
Frame 08: SP = 0x0196CA7C PC = 0x004A88D4
Frame 09: SP = 0x0196CA8C PC = 0x004A887C
Frame 10: SP = 0x0196CAAC PC = 0x004AAB08
Frame 11: SP = 0x0196CAB4 PC = 0x004AAFC0
Frame 12: SP = 0x0196CB00 PC = 0x004A8984
Frame 13: SP = 0x0333A930 PC = 0x00E56750
Frame 14: SP = 0x0333A980 PC = 0x00E56750
Frame 15: SP = 0x0333A9A0 PC = 0x00E55C64
03-14-2007 07:53 AM
Hi Marco,
After decoding the stack trace I found out that The failure was caused by a software defect.
We dont have an exact BUG matching for the problem listed above.The most close bug id is CSCef83238.
My suggestion for you would be to upgrade the switch to the latest IOS version and it should resolve your issue.
HTH,please rate if it does.
-amit singh
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