some months ago, the company i work for installed windows 03 SP1 on an exchange server that communicates with the unity, and now unity cant communicate with it anymore. After a thorough search on cisco's website, i came across a couple of workarounds...one of them being the uninstallation of the SP1 from the exch box. The other involving the placing of UnityMsgStoreSvc acct in the local administrators group on the exch server. The issue i'm having now is, i want to go along with the second option, but i dont know what the "UnityMsgStoreSvc" account is. I need help. Thanks.