Keep getting this error message

askraydotcom · ‎03-15-2007

Hi, I'm running Unity 4.0.5 with failover, exchange. I keep getting this error on various ports. Does anyone know what this means or how I can troubleshoot it? Thank you!

Event Type: Error

Event Source: CiscoUnity_Miu

Event Category: Error

Event ID: 522

Date: 2007/03/15

Time: 14:00:19

User: N/A

Computer: SIGFRIED

Description:

Cisco Unity's telephony component has encountered a serious error.

EXPLANATION:

A serious failure has occurred on port 3 during telephony processing. Depending upon the severity of the failure, parties on this call could experience unexpected behavior or be disconnected. In some cases, further calls on this port will not be handled correctly.

TECHNICAL DETAILS:

Thread 0x000011AC had a failure on port 3 in method CAvMiuLine::Record()

DESCRIPTION: Exception caught!.

CALL SEQUENCE:

[14:00:19:690 - 0x00001178] Drop() - S_OK.

For more information, click: http://www.CiscoUnitySupport.com/find.php

Notes: All Cisco Unity Errors

jbarcena · ‎03-15-2007

- Do you get this error on the Primary server or on the Secondary server?

- What is the TSP version that you are running?

- Have you tried restarting Unity from the system tray icon (Stop/Start)?

Take a look to the following bugs:

CSCsa86434

CSCee42821

Perhaps some Miu traces can help you to see what exactly is causing the problem. If restarting the Unity server or upgrading the TSP does not help I would recommend you to open a TAC case to find out the root cause of the problem and find out exactly what is causing the problem.

//J