Password recovery on CallManager server

Unanswered Question
Mar 16th, 2007
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Hi,


I have some CallManager server and I don't know admin password. I have one but it is not taht password.


Can you tell me how can I do password recovery on CallManager server?


Thanks,


Vlaho

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Rob Huffman Fri, 03/16/2007 - 06:14
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Hi Vlaho,


Have a look at this good thread from November of last year. There are excellent answers for Gonz, Scott and Esteban for both CCM 4.X and CCM 5.X;


http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.1ddcbb92/0#selected_message


Hope this helps!

Rob

jbarcena Fri, 03/16/2007 - 07:11
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To change the password phrase

=========================


You can use Adminutility tool to reset the Private password phrase, this tool only runs on

the Publisher and needs to be done after hours since it stops services; here is the path

and the steps to run it.


C:\ProgramFiles\Cisco\Bin\adminutility.exe


Log into the utility as Administrator and select the very top checkbox to select all

accounts. Then go to Options and Set new password


It will ask you for the password phrase, and the tool will run, everything keeps working

fine after the tool finishes.



To Change DC Directory Password:

================================

Please follow the instructions in the following document (attached for your reference):


How to Change the DC Directory Password



http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_configuration_

example09186a00800942be.shtml


To Change CCM Administrator:

============================

>From the Cisco CallManager,

1. Go to Start > Run; type CCMPWDChanger and press enter.

2. Enter DC Manager Password

3. Select CCMAdministrator for Userid and password.



To Change CCM Services Password:

================================

Please follow the following steps to reset the passwords on all servers in the cluster:


Step 1: Log on as the local Administrator on the Publisher.

Step 2: Using Explore, browse to C:\Program Files\Cisco\Bin and launch AdminUtility.exe.

Step 3: Within the User Password field, input the local Administrator password and click

OK.

Step 4: Select the check-box for at the top of the tree which should correlate to the

DNSname of the Publisher.

Step 5: Select Options from the menu, and Set New Password.

Step 6: Input your 1 ? 15 character alphanumeric password phrase that will be used to

generate the complex passwords for each local account and service. Re-enter the string

within the next field for verification and click OK.

Step 7: Highlight all systems within the cluster and click Update Server Password. You

will receive a warning message informing you that this will take down all systems with the

cluster and could take a significant amount of time. Click OK.

Step 8: When completed, for each system you will see that the Update was successful. Click

EXIT once all systems within the cluster have successfully updated.

Step 9: Close the AdminUtility window.



To Change Windows Administrator Password:

=========================================

Please make sure that the Local Administrator password is SAME on all servers in the

cluster.


To change the password, perform the following steps:


1. Right click My Computer.

2. Select Manage.

3. Go to Local Users and Groups.

4. Go to Users.

5. Right click Administrator.

6. Select Set Password.

7. Type in the password and confirm.




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