Transfer Direct To Voicemail

Answered Question
Mar 16th, 2007

I'm trying to forward calls directly to VM using this document: I cannot get it to work. I've tried option 1, but get invalid password when I hit # then 2. Option 2 I get invalid extension when I hit # after pressing the transfer key. Trying to avoid Option 3. Any ideas what is wrong or what I'm doing wrong?

CCM 4.1(3)

Unity 4.0(4)

I have this problem too.
0 votes
Correct Answer by eschulz about 9 years 9 months ago
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 5 (1 ratings)
k6lw Thu, 03/29/2007 - 22:12

Need clarification on your terminology.

A. Forward all calls to unity from Call Manager? Just press the FwdAll button and the Messages button.

B. Transfer a caller directly into a subscriber's greeting, Press the TRANSF Soft key, dial the pilot number. When you hear the main greeting, dial the mailbox number adding #2 to the dial string, and then press the TRANSF key again. e.g. XXXX#2 with no pauses between any of the entries.



This Discussion