Hello,

I've always used the .T regexp with transfer-pattern or call-forward pattern.

It's not the right way?

If I can use other regexps, like 5... or 3..., how can they solve my problem?

Thank you very much (a light in my desparation :) )

The transfer-pattern defines to what numbers you are allowed to transfer numbers. The very first basic pattern that you set, is the one matching the extensions, four digits starting with 5 in your case.

Then, sometime you want to transfer to external lines, etc you so you add a wilcard, timeout terminated pattern.

True, the second should encompass the first, however for sanity check I would go step-by-step, define the basic transfer-pattern as above, and test before going for more complicated things.

Hello,

Thanks for the reply.

I think that I have found where is the problem (not solved again).

In this part of the config:

------------------------------

dial-peer voice 1 pots

preference 1

service script1

destination-pattern 0T

incoming called-number xxxxxxxx

direct-inward-dial

port 2/0

------------------------------

if I remove the "service script1" the call park and the call transfer work well!

But I need the IVR script...

I cannot understand how the script influences the call park and the call transfer...

Hi,

Have you tried changing the transfer-pattern as I was suggesting before? Is it possible that the destination-pattern of dial-peer 1 matches your wildcard transfer-pattern and cause problems ?

I have more than one installation of CME with the B-ACD script as service under pots dial-peer, and all are able to transfer calls without problems (they don't use park for now).

So you can try configuring the default B-ACD script and instead of your custom one and see what happens.

Hello,

Yes, I've tried to change the patterns but nothing changed.

Whatever script I use, the default with CCME too, transfers and parking stop to work.

This can be a bug?

Thanks again a lot.

Mmmm...

I've found this:

http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse68221&cco_product=IOS&fset=Voice&swver=12.4&keyw=IVR&target=4&train=

I hope it's not my case... but is VERY similar.

Tried,and problem solved :)

Thanks for your advices anyway.

Marco.

All is good what ends good. Thanks for the rating, and best luck.

Ciao.