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FastDials service not working properly after upgrade to 4.1.3

supinoc
Level 1
Level 1

‎03-18-2007 03:37 PM - edited ‎03-14-2019 08:32 PM

I had the XML FastDials service configured and running properly on a CallManager cluster running 4.1.2. I subsequently upgraded to 4.1.3 and since the upgrade there appears to be a lack of synchronization between what is entered by users in the Speed Dials page on their CCMUser pages and what appears on the phone when the FastDials service is accessed. Speed dials slots configured from the CCMUser page come up "unassigned" when accessed through the Fastdials service through the phone. The converse is also true. When a user adds a speed dial through the phone, it does not show up when they subsequently log in to their CCMUser pages. Any one else seen this behavior? Any ideas what could possibly be the cause?

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wong34539
Level 6
Level 6

‎03-22-2007 12:29 PM

Can you check that the file c:\ciscowebs\IPPhoneServices\PersonalDirectory\xmlFastDialsWrite.asp is there? Can you right-click on this file, select Properties and then Security Tab. Check that 'Anonymous Logon' has Read rights to this file. Please upload the file if this is OK.

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