I am trying to set up Remote Desktop to grant access to various individuals in our organisation who will manage all the MACS on the IPCC Enterprise. I have managed to create users etc and they can login via VNC and do all the required work.
However, our company will not allow VNC (for now) but will only allow the use of Remote Desktop for such purposes.
The problem we face is that we can connect to the machine via RDC. When we try and run "Config Manager", aftre a few seconds, we get the following error:
"(-9934) Unable to initialize the real-time feed for instance xxx. Unable to proceed until the real-time can be established. The feed may be inactive or you may not have permission to connect to the feed"
Firstly, is Remote Desktop Connection supported? The H/W and S/W BOM is a bit ambiguous (or is it me?).
If supported, where am I going wrong?
The same users can connect via VNC.
Appreciate your help as always....
yes, Remote Desktop/Terminal Services IS supported starting ICM 7.0. This means you do not have to use VNC when managing your IPCC installation.
You get that error message, however, because you are not connecting with rdesktop to the console (by default, rdesktop opens another terminal session on the server). In order to avoid this, use the /console switch, this way:
%SystemRoot%\system32\mstsc.exe /console if you have Windows XP installed.
I am using Remote Desktop, too, I did not encounter any problems with it (yet).