Retrieve incoming and outgoing calls.

Unanswered Question
Mar 19th, 2007

Hi All,

Is there anyone who can help me to retrieve my incoming and outgoing calls for a particular date using call manager administration or any other third party software?..

Thank you very much in advance,

Best Regards,

Lester

I have this problem too.
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lpezj Mon, 03/19/2007 - 01:12

Lester,

Try to use the 'CDR Analysis and Reporting Tool', CAR, in Cisco CallManager Serviceability. You can access this tool, first of all, installing the plugin in Cisco CallManager.

After that you can access CAR from CallManager Administration web page 'Application'->'Cisco CallManager Serviceability'. In the new page you can get the tool at 'Tools'->'CDR Analysis and Reporting Tool'.

You have to activate the CDRs stirage in the SQL Server CallManager Database at the CallManager web pages administration in 'Service'->'Service Parameters', select your CallManager name or IP, select 'CallManager Paranters', the first one, and then check if the 'CDR Enabled Flag' and 'CDR Log Calls with Zero Duration Flag' are set up to True in the 'System' parameters area.

Hope this helps,

Juan Luis

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