Unity licensing problem

Unanswered Question
Mar 19th, 2007
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Hello friends,

I am trying to test Cisco Unity 4.2, so now it is installed and is in the process of install license.

When i try to install the demo license it shows this error:

"The file C:\CommServer\Licenses\CiscoUnity40.lic does not exist. Make sure you have the correct file path."

And i can't continue. The file exists and is ok.

Please help me.


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Overall Rating: 5 (1 ratings)
Ginger Dillon Fri, 03/23/2007 - 13:41
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Hi -

Try loading the license file from the Unity DVD while running CUICA. You should be able to browse to the DVD and upload the license from there.


racom Mon, 03/26/2007 - 00:26
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It gives me the same error. Also with the 90 days license from Cisco.

The debug looks like this:

14:04:51:805,-1,-1,-1,-1,LogMgr,-1,diag Diag file opened 2007-03-19 14:04:51



14:05:12:630,-1,-1,-1,-1,LogMgr,-1,diag Diag file closed 2007-03-19 14:05:12

Is there a way to get more detail in the debugs??

Thank you.

Michael Mistretta Wed, 01/21/2009 - 11:00
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I am encountering the same problem stating the license file does not exist. Did you ever find the resolution?

I am seeing in Netpro that you haven't received an answer, but perhaps you have found it on your own? Any help would be great!



Bradford Magnani Wed, 01/21/2009 - 11:05
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  • Cisco Employee,

Try moving the license file to the desktop and try again.

Hope this helps,


Michael Mistretta Wed, 01/21/2009 - 11:11
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Thanks for the quick response. I tried this and no luck. I tried from another location as well and no luck either.


Bradford Magnani Wed, 01/21/2009 - 11:18
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  • Cisco Employee,

You may want to open regedit on the Unity server and do a Find for "FLEXlm". If there are any keys that come back, delete those and then re-attempt the wizard.

If that doesn't prove fruitful, do you have your permanent license files to upload and forget the demo license?


Michael Mistretta Wed, 01/21/2009 - 11:36
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YOU ARE AWESOME!!! I found a key and removed it and it works!!! This key was in a CSA directory, which kind of makes sense. CSA was installed and caused problems so I removed it. It seems that the keys weren't removed when uninstalled. Can I rate your response on this. If not, i'll open a new conversation so you can answer it and give you high ratings! I had 6 different TAC engineers looking at this and none could figure it out.

Thanks a million!



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