Unity licensing problem

racom · ‎03-19-2007

Hello friends,

I am trying to test Cisco Unity 4.2, so now it is installed and is in the process of install license.

When i try to install the demo license it shows this error:

"The file C:\CommServer\Licenses\CiscoUnity40.lic does not exist. Make sure you have the correct file path."

And i can't continue. The file exists and is ok.

Please help me.

Thanks

Ginger Dillon · ‎03-23-2007

Hi -

Try loading the license file from the Unity DVD while running CUICA. You should be able to browse to the DVD and upload the license from there.

Ginger

racom · ‎03-26-2007

Hi,

It gives me the same error. Also with the 90 days license from Cisco.

The debug looks like this:

14:04:51:805,-1,-1,-1,-1,LogMgr,-1,diag Diag file opened 2007-03-19 14:04:51

14:04:51:805,AvDiagnostics_MC,1152,1360,-1,,-1,-1,,C:\CommServer\Logs\diag_LicFileWiz_20070319_140451.txt

14:04:51:848,AvDiagnostics_MC,1141,1360,-1,,-1,-1

14:05:12:630,-1,-1,-1,-1,LogMgr,-1,diag Diag file closed 2007-03-19 14:05:12

Is there a way to get more detail in the debugs??

Thank you.

MMstre · ‎01-21-2009

Racom,

I am encountering the same problem stating the license file does not exist. Did you ever find the resolution?

I am seeing in Netpro that you haven't received an answer, but perhaps you have found it on your own? Any help would be great!

Thanks,

Mike

Bradford Magnani · ‎01-21-2009

Try moving the license file to the desktop and try again.

Hope this helps,

Brad

MMstre · ‎01-21-2009

Thanks for the quick response. I tried this and no luck. I tried from another location as well and no luck either.

Mike

Bradford Magnani · ‎01-21-2009

You may want to open regedit on the Unity server and do a Find for "FLEXlm". If there are any keys that come back, delete those and then re-attempt the wizard.

If that doesn't prove fruitful, do you have your permanent license files to upload and forget the demo license?

Brad

MMstre · ‎01-21-2009

YOU ARE AWESOME!!! I found a key and removed it and it works!!! This key was in a CSA directory, which kind of makes sense. CSA was installed and caused problems so I removed it. It seems that the keys weren't removed when uninstalled. Can I rate your response on this. If not, i'll open a new conversation so you can answer it and give you high ratings! I had 6 different TAC engineers looking at this and none could figure it out.

Thanks a million!

Mike

Bradford Magnani · ‎01-21-2009

Great! Rate all you like :) I guess I'm the lucky #7.

Brad