We are currentyl using IPCC express 4.0 Our scripts are setup to do a call transfer (to another application, VM box or phone) when a user presses an option. The problem is that this shows up as an abandoned call in historical reports. Is there a way around this? Any help would be beneficial.
You can do it after the transfer so you are completely sure that the call has been transfer and the contact is really considered as 'handled'.