Solved: 7914 problem

carlostrapiello · ‎03-19-2007

I have installed a Cisco 7960 with two 7914 expansion module.

I have created a phone button template with 36 lines for 7960 to add lines to the phone and 7914 expansion modules but when I receive a call and I want to transfer it to a line configured 7914 module, I press transfer button and after 7914 button for the line wich I want to make a transfer, phone thinks that I'm going to make a new call with this line and this is not a correct way to work by 7914 expansion module.

However if I configure all 7914 phone buttons like speed dials transfer work good but I can't see the state of lines with colours buttons in 7914.

What's happen?. Am I doing anything wrong?.

Rob Huffman · ‎03-20-2007

Hi Carlos,

That note for the 7914 is a bit misleading isn't it. The feature you need DSS/BLF is available in CCM 5.x (and later) as well as CME. Unfotunately, not in any earlier versions of CCM. So you have the either/or choice that you have seen. Eitherconfigure the Button as a Shared Line (to see the status) or as a Speeddial for quick Transfers :(

In CCM 5.x this is a traditional BLF (Busy Lamp Field) which is used to monitor On/Off Hook, Busy/Idle conditions on users phones, as well as having a Speeddial functionality for fast dialing and Transfers.These keys can't be used to answer actual calls.

Cisco Unified CallManager Speed Dial Presence

Cisco Unified CallManager supports the ability for a speed dial to have presence capabilities via a busy lamp field (BLF) speed dial. BLF speed dials work as both a speed dial and a presence indicator.Only the system administrator can configure a BLF speed dial; a system user is not allowed to configure a BLF speed dial.

States are:

Idle

Busy

Unknown

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guide_chapter09186a008070bc02.html#wp1070507

This differs from the "Old" Shared line appearance setups in the CCM 3.X and 4.X trains that you are running into.

For CME the feature is called DSS/BLF (direct station select/busy lamp field) where you have basically a speed-dial button that also lights up when the person is on the phone.

Hope this helps!

Rob

View solution in original post

clebarron · ‎03-19-2007

You have to use Presence which a feature only available in Call Manager 5.x

carlostrapiello · ‎03-20-2007

It is so strange because 7914 oficial datasheet from Cisco explain that I can do transfers preesing 7914 buttons after press transfer softkey configuring lines in 7914 buttons.

Rob Huffman · ‎03-20-2007