My tech has left and we are trying to add a phone number to an existing system. Verizon ported a new phone number to an existing T1 line. How do i add that number to the callmanager? where can i see the numbers that are already installed?
You should see a link on each post that says "Rate this post" with a Submit button beside it. I'll be glad to try to answer any questions that I can here on the forum. If you would like additional help, feel free to shoot me an email at the address in my profile.
Are 6500/5500 going to an auto attendant or IVR script or to a live person? Either way, they can be routed to the appropriate scipt/person. You can enforce the transfer rule you mentioned with partitions and calling search spaces.