Alert for calls waiting in Q

Unanswered Question
Mar 19th, 2007

Is there a way to configure an Alert in order to notify Supervisors that there is a call waiting.

I have this problem too.
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gogasca Mon, 03/19/2007 - 17:05

http://www.cisco.com/application/pdf/en/us/guest/products/ps6879/c1626/ccmigration_09186a0080612c46.pdf

Enterprise Data

The Enterprise Data Setup dialog box enables you to:

-Configure Agent Desktop so that agents can edit enterprise data

-Set thresholds for call duration at a particular type of device while a call is in

the contact center

Call Activity Tab

The Call Activity tab enables you to set the thresholds for call duration at a particular

type of device (CSQ and Agent) while a call is in the contact center.

If a call remains at a device longer than the defined Caution or Warning threshold, a

Caution or Warning icon is displayed next to the device name in the Agent Desktop

call activity pane

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