After Work options

Answered Question
Mar 19th, 2007

I want to be able to be able to assign options for after work (ie. call wrap up, customer comment form, responding to customer email, etc...) so that I can categorize call time. I have checked all the documentation and haven't found any. Thanks.

We are running CCM 4.1.

Correct Answer by thisisshanky about 9 years 11 months ago

Mark,


Are you using IPCC as well ? Wrap up codes are available in IPCC 5.0

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Correct Answer
thisisshanky Mon, 03/19/2007 - 17:04

Mark,


Are you using IPCC as well ? Wrap up codes are available in IPCC 5.0

markspriggs Mon, 03/19/2007 - 20:03

I do use IPCC, but it is 4.0. So it isn't available in the pre-5.0 version?

thisisshanky Mon, 03/19/2007 - 20:27

The codes are definitely not available in 4.0, but i also hear from IPCC mailer lists that it will be available in IPCC 4.1 (that works with windows version of CM) and IPCC 4.5 that works with Callmanager versions 5.x.

Also please ignore the previous post i said about IPCC 5.0.


Both IPCC versions 4.1 and 4.6 are planned for end of 06 released pretty soon.


markspriggs Tue, 09/25/2007 - 15:58

Did these releases include reason codes? I am trying to assess if an upgrade would be worthwhile to my organization.

Rob Huffman Wed, 09/26/2007 - 04:42

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