Failed to update JTAPI triger in IPCC Express

Unanswered Question
Mar 20th, 2007

when i am trying to add or update a jtpai trigger in ipcc express im geting the following error:

Error while handling the input request.

CRS Administration cannot perform any update at this time because there is an ongoing 'Cluster Mutex acquired by JTAPI Trigger - Add.' operation which was initiated by 'man.var' at 20 Mar 2007 10:05:56 GMT. Please try again later.

Thanks in advance

Manoj

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lpezj Tue, 03/20/2007 - 03:50

I think that you are experiencing bug CSCsd13553. Here you have an explanation of it and a solution:

Symptom:

Cannot make configuration changes to resources (such as adding a skill group). Getting Mutex lock errors.

-------------Troubleshooting---------------

- Check the mutex lock entries in the DCD LDAP:

CCN Apps -> clusters -> [profile] -> Locks -> Locks.00000

- Check that the Lock entries were named as follows:

lockApplicant?empty

lockOwner?empty

lockUsage?empty,

lockUserInfo?empty

lockUserTimestamp?empty

(ignore lockExpiration)

- Confirm values of those 5 entries set to "x".

How to add...

Add 'lockApplicant' entry using these instructions:

- Right click on the Locks.xxxxxxx, and select New -> ciscoCCNocConfigInfoCES

- Enter the name as "lockApplicant?empty" and press Enter

- In the next window, click on the Add button and in the Enter String value box, enter "x"

and click OK

- Then OK on the previous window

Resolution

Conditions:

Workaround

Add 'lockApplicant' entry using these instructions:

- Right click on the Locks.xxxxxxx, and select New -> ciscoCCNocConfigInfoCES

- Enter the name as "lockApplicant?empty" and press Enter

- In the next window, click on the Add button and in the Enter String value box, enter "x"

and click OK

Hope this helps,

Juan Luis

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